We recently had an issue with our local utility company, which you can read about here in a previous blog post. The issue was them being unreasonable. Their issue with me was that I didn't want to pay them more money that I currently don't have.
Tuesday of this week, I called APS to see if they would at least break up the deposit into monthly payments. I begged, I pleaded, I got nowhere.
Then I got mad and called the corporation commission, who regulates the utility companies in our state. I was able to talk to a nice guy named Al, who explained the regulations and the fact that the utility company does have the right to charge the deposit. He then went a step further and offered to talk with someone at APS on my behalf, making sure to note that he wasn't promising anything. Go AL!!
I received a call today from Melissa at APS, who reviewed my payment history and recognized that this is a short term event in our lives. She also recognized that the utility company was not at risk of losing money because of our few late payments. Melissa waived the deposit, thereby freeing up what little money I have, so I can pay next month's utility bill instead of paying a deposit that would leave me unable to pay my bill! Finally! Someone (actually 2 people) with brains!!
I needed that blessing this week. Thanks to Al and Melissa for being human.